Cancellation and Refund Policy

At PixcellTech, we strive to provide top-quality digital design services to our clients. Due to the nature of our services, which include digital products and design deliverables, we have specific guidelines regarding cancellations and refunds. Please review our policy below
Cancellations are allowed only before the project has commenced. Once the design process has started and the first draft is provided, cancellations will not be accepted.

For services that are still in the planning phase (before any design work begins), clients can request a cancellation within 7 days of the initial payment
As our services involve the delivery of digital products, refunds are not applicable once a service has been completed and the final design files are delivered.

If a project is canceled within the eligible period (before any work has started), you may be eligible for a partial refund (minus a processing fee of 20% of the total project cost).

Refund requests will be reviewed on a case-by-case basis and must be made via email within the eligible cancellation period.
To initiate a cancellation or refund request, please follow these steps:

Contact us via email at pixcelltech.contact@gmail.com with your project details and reason for the cancellation or refund.

Include your order number and date of purchase.

Our team will review your request and respond within 3 business days with further instructions.
Approved refunds will be processed within 7 business days after confirmation from our team.

The refund will be credited to the original method of payment used at the time of purchase.
Services where digital files (e.g., logos, website designs, prototypes) have already been delivered or approved are non-refundable.

Custom design services, including branding and visual identity, and any projects completed per the client's request, are also non-refundable.

If you have any questions about our Cancellation and Refund Policy, please contact us at hub@pixcelltech.com

Call us on +91-800-727-6905

Reach us at hub@pixcelltech.com

Pune, INDIA